Thank you for shopping at MatanaShop.

We enjoy and appreciate when our customers are happy. If there is a problem with your order, we want to correct this error if we can, so please read this policy carefully and follow all instructions.

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Cancellation of a transaction/sale and/or non-payment The purchaser of the purchase may cancel the transaction in accordance with the provisions of the Consumer Protection Law. For the convenience of the user only, below are the conditions and the way in which the website operator may cancel the purchase transaction he made:

a. When purchasing a product - from the date of execution of the transaction and up to fourteen days from The receipt of the product from the date of receipt of the document containing the details mentioned in subsection 14 c(b) of the Consumer Protection Law. , whichever is later;

b. In the purchase of a service - within fourteen days from the date of execution of the transaction, provided that such cancellation is made at least two days, which are not days of rest, before the date on which the service is to be provided.

c. When purchasing certain items, the seller will not be able to cancel the transaction, as stated in section 14c(d) of the Consumer Protection Law.

d. In the case of the purchase of a product purchased by the customer and he asked the MatanaShop company to store it in the warehouse for him until he requests to send it to him or pick it up, 14 days will count from the day of purchase. regardless of the time of collection and/or the time of full or partial payment for it. 

e. Cancellation of a transaction will be done in writing by email ykmatana@gmail.com or via WhatsApp. Notwithstanding the above, it is not possible to cancel the purchase of the following products:

a. Food products

B. Products that can be recorded, copied or reproduced, that the customer has opened their original packaging Results of cancellation due to a defect - a customer canceled due to a defect in the product that is the subject of the contract or transaction, or due to a discrepancy between the product and the service, and the details provided to him from the store, the store will refund. That part of the transaction price within 14 days that was paid by the customer, will cancel the customer's charge due to the transaction and will not charge the customer any cancellation fees; If the customer receives the product, the subject of the transaction or contract will be at the disposal of the store owner at the place where the product was delivered to him, as well as any product received by the customer as a result of the transaction or contract.

Cancellation results that were not due to a defect - if the customer canceled the transaction that was not due to a defect in the above-mentioned product, the MatanaShop will return to the customer, within 14 days of receiving the cancellation notice, the same part of the transaction price paid by the customer, canceling the customer's charge from the customer all Amount, with the exception of cancellation fees at a rate not to exceed 5% of the price of the property that is the subject of the contract or transaction or NIS 100, whichever is the lower. If the customer receives the product, the subject of the transaction or contract will arrange for the product to be returned to the stores, at the customer's expense, and the same applies to any product received by the customer following the transaction or contract. It is hereby clarified that the customer will be charged in full for the shipment even if he has not yet received the product, if the product subject to the transaction or contract was sent from the store to the shipping company.

It will be clarified and emphasized: cancellation of the transaction, not due to a defect, as mentioned above, by the performer subject to the return of the product in its original packaging, intact and/or without damage and/or damage and/or defect and/or spoilage of any kind.

 

Know: Products cannot be returned after they have been assembled, except with the prior written approval of the store.

 

The results of the cancellation do not detract from the store's right to claim compensation, and this is due to the fact that the value of the product decreased as a result of a significant deterioration in its condition.

 

The provisions of this section shall not apply to the goods and services mentioned in section 14c(d) of the Consumer Protection Law. The provisions of this section do not impose liability on MatanaShop as a "dealer" in accordance with the Consumer Protection Law. The MatanaShop store is entitled to cancel a transaction and/or an entire sale or part of it:

a. In the event of a clerical error in the offer, either in the price of the product or in the description of the product;

b. In the event of force, acts of war, hostility or terrorism that prevent the continuation of the sale from properly performing or participating in the sale.

c. If it becomes clear to them that the transaction and/or the sale was accompanied by illegal activity by the winners and/or any of them and/or any third party. or trade in it.

d. A notice of the cancellation of the sale will be given to the buyers by phone and/or in writing to the address indicated on the customer's card when registering for the sale.

 

If it is discovered after the sale that the product and/or service is out of stock, the MatanaShop store is entitled to cancel the sale or offer an equivalent replacement product. Canceling a sale as mentioned, the MatanaShop and/or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user or a third party, including but not limited to damage due to the purchase of the product and/or service by a third party. Refund of credits or possible returns credit in the store / by transfer usually the refund as the payment was made at the time of purchase if there is a special request please contact